Please read the following terms and conditions prior to use, access, and purchase from https://candescentbox.com.

By using our website, you have acknowledged and agreed to these terms and conditions below. This page consists of two sections; General Purchases and Candle Making Classes.


General Purchases

1. Orders

To make any purchases on our website, you may check out as a guest or create an account on our website. Upon check-out, please proceed to make payment to confirm your order.

Orders will be processed within 3 working days upon receipt of payment.

Shipping will take 1-3 working days. (excluding processing period)


2. Product Description

All description provided from us are supported with images and we will always try our best to provide a close description of the products sold by us. However we are unable to assure you 100% that the product matches the description provided due to practical reasons. We seek your understanding with regards to this.


3. Prices

The description, prices and availability of any products on the website may be changed or amended at our own discretion without prior notice.


4. Safety 

To prevent fire and serious injury:

- Please burn candle within sight.

- Keep away from drafts and vibrations.

- Keep out of reach of children and pets.

- Never burn candle on or anything that catches fire.


We strongly urge our customers to use candles with utmost caution.

Candescent Box will not be liable for any damages or injuries that may arise out of the use of our candles.


5. Payment Option

Accepted Payment Mode: Paylah!, PayNow, Paypal, Credit Cards


Payment by Paylah! or Paynow

You can make payment directly to ‘9389 3656’ and indicate your name, order number and email address. Otherwise you can just take a screenshot and email to us with your order number.

Payment by PayPal
You need not have a PayPal account in order to use this option because you can simply check out with your credit/debit card as a guest.


At Candescent Box, we aim to provide the best user experience for our shoppers, so we hope we have made payment simple and convenient for you!


6. Shipping Information

There are two shipping options available at Candescent Box:

 Courier Delivery

  • $5 per order
  • Delivery within 1-3 working days (excluding time taken to process order)
  • Easy online tracking

Self Collect at our convenience

  • Raffles/Marina Bay/Downtown/Newton/Khatib MRT only.


Candle Making Classes 

1. Booking of Class

Booking of classes and payment may be done via our website or alternatively via any email inquiry to candescentbox@gmail.com

By registering and making payment for the classes, participants accept that photographs and/or videos showing them and their creations may be taken during the class and used, and relinquish all rights, title or interest, including intellectual property rights.


2. Class Venue

We will try our utmost best to provide the accurate class venue at the time of booking for our participants. However, there may be cases where the location may be changed due to unforeseen circumstances. In such cases, we reserve the right to change the venue without seeking participants’ consents and we shall notify the participants accordingly via SMS/e-mail/telephone.

Candescent Box does not take responsibility if we have made ample effort to notify the participants of the change in venue but participants fail to turn up at the new location.


3. Cancellation of Classes by Candescent Box

Candescent Box reserves the right to amend or cancel any classes, class times, dates or published prices. Changes to class prices, times and dates will be advised before the class start date and any classes already paid in full will not be subject to the increased price.


4. Cancellation and No Appearance

For all confirmed bookings that has been accepted by Candescent Box and is subsequently cancelled, the customer will be liable for the following charges.

All cancellations must be received in writing, either through SMS or email.

Number of weeks before class start date

More than 3: Full Refund

3 – 1 : 50% of class fee charge (Partial Refund)

1 – 0 : 100% class fee charge (No Refund)


Unless otherwise agreed with Candescent Box, no refunds/credits will be given if you fail to turn up for the class.


5. Indemnity and Liability

By booking, purchasing and attending our classes, the participants agree to fully indemnify and hold harmless Candescent Box and the instructors against actions, claims, proceedings, costs (including legal costs incurred by the Candescent Box in defending any such actions, claims or proceedings), liability, losses and damages whatsoever which may be brought or commenced against Candescent Box by any person and/or which Candescent Box may sustain, incur or suffer, as the case may be, arising out of or in connection with or by reason of attending the class.

Candescent Box strives to conduct any classes in the safest method possible, but participants should be mindful of their health and safety at all times.


6. Course Description

Candescent Box classes include a combination of theory, practical and demonstration.

During the classes, participants may not take videos using any type of recording device.

During the classes, Candescent Box may take photographs and video recordings, which may be published on Candescent Box website, social media platform and/or on the websites of Candescent Box business partners and/or sponsors.


Candescent Box reserves the right to amend our Terms and Conditions without prior notice.

(Updated as of Jan 2018)